Returns and exchanges
Return and Exchange Policy
We offer all our customers the right to return or exchange a product, which applies to all the products offered in our store.
All products available in our store are subject to our exchange and refund policy, in accordance with the terms and conditions specified on this page.
Returns or exchanges can be made if the product is in its original condition at the time of purchase and if it is packaged in its original packaging.
Returns must be made within three (3) days from the date of purchase, and replacements can be made within seven (7) days from the date of purchase.
To request a return or exchange, please contact us through our 'Contact Us' page or by using our phone numbers.
Please take a photo of the product and send it along with the city information, address, and order number specified to facilitate its replacement with another product in case of damage, defect, or non-compliance with the agreement.
If the product you received is entirely different from what was presented on our website, we will provide a full refund.
Please note that we are not responsible for customer expectations regarding product usage unless those expectations were mentioned on the product page on our website.
We offer all our customers the right to return or exchange a product, which applies to all the products offered in our store.
All products available in our store are subject to our exchange and refund policy, in accordance with the terms and conditions specified on this page.
Returns or exchanges can be made if the product is in its original condition at the time of purchase and if it is packaged in its original packaging.
Returns must be made within three (3) days from the date of purchase, and replacements can be made within seven (7) days from the date of purchase.
To request a return or exchange, please contact us through our 'Contact Us' page or by using our phone numbers.
Please take a photo of the product and send it along with the city information, address, and order number specified to facilitate its replacement with another product in case of damage, defect, or non-compliance with the agreement.
If the product you received is entirely different from what was presented on our website, we will provide a full refund.
Please note that we are not responsible for customer expectations regarding product usage unless those expectations were mentioned on the product page on our website.